Conflict Resolution

Conflict occurs naturally in all kinds of settings–whether it’s in personal, professional, or workplace relationships. Conflict resolution skills are necessary to address the complexity of relationships constructively. Used effectively, these skills can promote individuals’ capacities and responsibilities for making better decisions, building a sense of community, fostering mutual respect and cooperation, and developing the use of fairness as a basis for resolving disputes.

If you are eager to improve your personal and professional relationships, Mercer’s Conflict Resolution program will equip you to be a better listener, understand why managers don’t address conflict, learn about different conflict styles and behaviors, manage high-conflict people, and develop your own approach when dealing with conflict.

Ignoring workplace conflict can decrease productivity and lead to lower morale. Employees at all levels who are skilled in conflict resolution bring value to their workplace; their skills help them and other employees with job satisfaction, promotions, and effectiveness in the workplace.

This program will provide you with the skills to build relationships, improve goal achievement, enhance commitment, and generate new insights. The benefits of this program include:

  • Reduced costs
  • Increases performance
  • Retain your top performers
  • Manage risk



Next program begins September 12, 2024

Registration closes August 28, 2024

  • 6

    recorded sessions and 6 live virtual sessions

  • $750

    cost of program covers program materials, instruction,
    and a Mercer certificate of completion


The program will be offered virtually through Zoom with six consecutive Thursday sessions from 6:00 p.m. - 7:00 p.m. Additionally, there will be six 1-hour recorded sessions to review prior to each Zoom session.


The certificate program is $750 per person. Registration fees cover program materials, for six 1-hour program modules and six 1-hour recorded sessions for a total of 12 hours of instruction. Special pricing is available for current Mercer University employees, students and alumni, and for three or more individuals registering from the same organization. If you are a Mercer student or alumnus, please include your Mercer ID.

Course Outline

Mercer’s Conflict Resolution program will cultivate the skills necessary to build better working and professional relationships, manage workplace differences, and thrive in today's dynamic business environment. Learn more about specific course sessions and the program outline.

Terrie-McCantsMeet the Instructor

Terrie R. McCants created the Undergraduate and Graduate Certificates in Conflict Resolution, and co-created the Conflict Analysis and Trauma Studies Minor at Kansas State University, where she served as a faculty member and Program Director for many years.

After retiring from Kansas State University in 2018, she accepted the position of Executive Director for the President’s Office at the American University of Afghanistan (AUAF) in Kabul. In that role she provided a broad range of support, guidance, and policy advice to department management and senior leadership regarding aspects of governance, corporate communications, and support in ensuring the University’s adherence to applicable policies, procedures, applicable laws, rules, regulations, guidelines and policies.

Upon returning home to Manhattan in 2020, she resumed offering mediation services through Andrews and Associates, has continued her work with AUAF as the Executive Administrator of the Board of Trustees, and began teaching again as an adjunct in conflict resolution.

McCants served as President of the Board of Directors for Heartland Mediators’ Association (a multi-state mediation association), and is a current member on the Kansas State Supreme Court’s Advisory Council on Dispute Resolution. She holds a Master’s Degree in Conflict Analysis and Resolution and is a state-approved mediator.

She is the recipient of:

  • Susan M. Scott Community Leadership Award, Staley School of Leadership Studies, Kansas State University (2021)
  • Heartland Mediators Association’s Acorn Award (2017)
  • K-State’s International Educator of the Year (2016)
  • University Professional & Continuing Education Association’s Award for Outstanding Program: Credit (2016)
  • Dean Barbara S. Stowe Endowed Faculty Development Fund Award (2013)
  • K-State’s Presidential Award for Excellence in Teaching (2011)
  • University Professional & Continuing Education Association’s Award for Excellence in Teaching (2011)
  • K-State’s College of Human Ecology’s Myers-Alford Teach Award for Outstanding Graduate and Undergraduate Teaching (2010)