Black Belt Certificate Program
The Black Belt Certificate Program is intended for those that have completed the Green Belt Certificate Program.
Reduce failures, prevent defects, control costs and schedules, and manage risks through an inclusive culture, reflective leadership and engaged staff. The Mercer LSS Black Belt builds from Yellow and Green Belt foundations, with a greater focus on data collection, visualization and analysis with training in Excel, as well as robust soft skills development in conflict resolution and systems thinking. The additional concepts and tools developed will be situated both within the traditional DMAIC (Define-Measure-Analyze-Improve-Control) framework that focuses on improving existing processes, as well as DMADV (Define-Measure-Analyze-Design-Verify) framework that is structured around creating a brand-new product, service or process.
Who should attend?
- Business executives that understand and seek to implement continuous process improvement in their organizations with effective communication and mediation techniques.
- Business owners who want to elevate and optimize their daily workflow and minimize variation in output and employee errors.
- Managers who want to introduce easy-to-understand methods and processes for creating new products, services or processes.
- Any employee who wants to understand how they can improve their ability to handle conflict, create effective workflow (especially those working from home), and signal to their employer how they effectively manage their time.