Course Outline

Mercer’s Conflict Resolution program will cultivate the skills necessary to build better working and professional relationships, manage workplace differences, and thrive in today’s dynamic business environment. Learn more about program details:

Module Description
Session One
September 12, 2024		 Benefits of CR Skills, Perspectives, and Styles

Recorded 1-Hour Session: (to view prior to Module 1 Virtual Session)

  • What we know (the research)
    Why Managers Don’t Address Conflict

Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday

  • Perspectives and Conflict Styles
Session Two
September 26, 2024		 Conflict and Communication

Recorded 1-Hour Session: (to view prior to Module 2 Virtual Session)

  • Reflective Listening
  • Assertion Messages

Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday

  • Framing & Reframing
Session Three
October 10, 2024		 Physiological Responses & High Conflict People

Recorded 1-Hour Session: (to view prior to Module 3 Virtual Session)

  • Our Brains and Triggers

Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday

  • Blamespeak & BIFF
  • So, What’s Your Proposal?
Session Four
October 24, 2024		 Power & Emotion in Conflict

Recorded 1-Hour Session: (to view prior to Module 4 Virtual Session)

  • Myths
  • Power/Rights/Interests Triangles

Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday

  • Attribution & Cognitive Dissonance
Session Five
November 7, 2024		 Negotiation

Recorded 1-Hour Session: (to view prior to Module 5 Virtual Session)

  • Goals & Interests

Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday

  • Stages of Principled Negotiation
  • Interpersonal Negotiation in the Workplace
Session Six
November 21, 2024		 Continuum of ADR Approaches

Recorded 1-Hour Session: (to view prior to Module 6 Virtual Session)

  • Joint Cooperative Decision-Making
  • Third Party Decision-Making

Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday

  • Third Party Assistance with Negotiations or Cooperative Problem-Solving