Course Outline
Mercer’s Conflict Resolution program will cultivate the skills necessary to build better working and professional relationships, manage workplace differences, and thrive in today’s dynamic business environment. Learn more about program details:
Module | Description | |
Module One | Introduction and Understanding Our Perspectives First Session
Second Session
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Module Two | Conflict and Communication
First Session
Second Session
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Module Three | Power/Emotion and High-Conflict People First Session
Second Session
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Module Four | High Conflict People First Session
Second Session
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Module Five | Negotiation First Session
Second Session
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Module Six | Continuum of ADR Approaches First Session
Second Session
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