Course Outline
Mercer’s Conflict Resolution program will cultivate the skills necessary to build better working and professional relationships, manage workplace differences, and thrive in today’s dynamic business environment. Learn more about program details:
Module | Description | |
Session One September 12, 2024 |
Benefits of CR Skills, Perspectives, and Styles
Recorded 1-Hour Session: (to view prior to Module 1 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Two September 26, 2024 |
Conflict and Communication
Recorded 1-Hour Session: (to view prior to Module 2 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Three October 10, 2024 |
Physiological Responses & High Conflict People
Recorded 1-Hour Session: (to view prior to Module 3 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Four October 24, 2024 |
Power & Emotion in Conflict
Recorded 1-Hour Session: (to view prior to Module 4 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Five November 7, 2024 |
Negotiation
Recorded 1-Hour Session: (to view prior to Module 5 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Six November 21, 2024 |
Continuum of ADR Approaches
Recorded 1-Hour Session: (to view prior to Module 6 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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