Course Outline
Mercer’s Conflict Resolution program will cultivate the skills necessary to build better working and professional relationships, manage workplace differences, and thrive in today’s dynamic business environment. Learn more about program details:
Module | Description | |
Session One | Benefits of CR Skills, Perspectives, and Styles
Recorded 1-Hour Session: (to view prior to Module 1 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Two | Conflict and Communication
Recorded 1-Hour Session: (to view prior to Module 2 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Three | Physiological Responses & High Conflict People
Recorded 1-Hour Session: (to view prior to Module 3 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Four | Power & Emotion in Conflict
Recorded 1-Hour Session: (to view prior to Module 4 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Five | Negotiation
Recorded 1-Hour Session: (to view prior to Module 5 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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Session Six | Continuum of ADR Approaches
Recorded 1-Hour Session: (to view prior to Module 6 Virtual Session)
Live Virtual 1-Hour Session: 6:00 – 7:00 p.m. Thursday
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