Micro Leadership Series Course Outline

Mercer’s Leadership Accelerator program uses applied learning experiences, engaging lessons, critical discussion, case studies, and business scenarios to prepare individuals for the future of leadership. Learn more about specific course sessions and program outline.

Authentic Leadership Program (12.5 hours)
Session Topics
Session One
Understanding Yourself as a Leader
  • Gain actionable insights into your personal leadership style.
  • Enhance your understanding of yourself and how you relate to others.
  • Assess your leadership capacity and effectiveness to understand where you are at.
  • Learn how you can leverage your behavioral style to lead authentically and effectively.
  • Uncover your core values and incorporate them into how you lead.
Session Two
Communicating With Impact
  • Gain a deep understanding of the process of communication and how to adapt to your listener.
  • Discover the most important areas leaders need to communicate.
  • Identify the qualities of effective communicators and effective listeners.
  • Develop practical communication techniques to make virtual and face-to-face communication more effective.
  • Practice your communication skills with real-life business scenarios.
Session Three
Leveraging Every Relationship
  • Learn the business case for why connections, bonds, and relationships are extremely important for success.
  • Level up your leadership with compassion and empathy while driving results.
  • Identify high-quality team building activities and moments for different outcomes.
  • Learn how to cultivate a continuous process of team building into your culture’s DNA.
  • Hone your relationship building skills with business case studies.
Session Four
Maximum Productivity
  • Master self-management through productivity self-assessments to identify your areas of improvement.
  • Move beyond the survival mindset and into extreme productivity.
  • Build an arsenal of task management skills and techniques.
  • Discover how to leverage your behavior style to improve your day-to-day productivity.
Session Five
Resilient Leadership
  • Cultivate the mindset needed to thrive in uncertain business environments.
  • Develop a stress-resilient perspective to enhance your wellbeing and leadership quality.
  • Identify methods to adapt to constant change faster and more effectively.
  • Learn tactics and strategies to identify, alleviate, and mitigate burnout.
Business Bootcamp Program (12.5 hours)
Session Topics
Session One
Dynamic Budgeting
  • Understand the negative impact of outdated perspectives on budget extrapolation.
  • Build a framework to implement dynamic budgeting and adapt a static budget to be aligned with sales.
  • Discover how to implement a top-down and bottom-up budget.
  • Learn to interpret variance and ratios to understand what your budget is telling you.
Session Two
Customer Experience
  • Identify the job your product does for customers.
  • Understand and assess the lifetime value of a customer.
  • Develop robust customer feedback loops.
  • Learn to craft a delightful customer experience by enhancing speed of service and reducing time traps.
  • Identify critical areas for impacting your customer’s experience.
Session Three
  • Analyze your market to build a custom strategy that best attracts and retains your customers.
  • Build a toolkit to help you find the niche or blue ocean you want to pursue.
  • Learn to understand your market and identify the customers with the highest potential.
  • Develop a measurable strategic marketing plan that produces bottom-line results.
Session Four
Effective Sales Management
  • Develop a proven sales skillset that helps you work and close complex deals with extended sales processes.
  • Build a framework for managing the sales process.
  • Learn to cultivate accountability and execution with your salespeople.
  • Identify how to leverage unique behavioral strengths in sales.
  • Practice coaching your salespeople with real business scenarios.
Session Five
Negotiating and Persuasive Presenting
  • Learn to assess, understand, and relate to your audience.
  • Learn to build strategic social capital coalitions to enhance your success.
  • Grow your self-awareness to enhance your negotiating style.
  • Build a preparation framework to ensure great negotiations.
  • Develop customized communication strategies for maximizing the ultimate outcome.